Customer Feedback
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Your options to leave a review are listed below.
To leave a review with Google for Businesses, simply click on the button below. There, you’ll be taken to the Google maps business page for Beckley Automotive where you’ll be prompted to log in to leave your review. If you have a Gmail account you can simply sign in, select the number of stars you’d like to give as your review, and type any additional comments if you wish.
Google Reviews
Erin Grillot
15:36 06 Jun 19
Great experience here! Courteous staff and prompt service. Downtown transport an added bonus. Will be returning!
Kalynn Doebel
21:56 22 Apr 19
Updated:
My car maintenance lights reappeared soon after taking my car there. Reconnecting the hoses didn’t work. Kind of frustrated that they didn’t look further into the issue.
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They reconnected the hoses to the airbox on my Toyota in a timely fashion, offered a free ride to and from my work in downtown Des Moines, gave me great insight as to how those hoses would have even become disconnected (the person from a different company who had changed my air filter a few months back hadn’t reconnected them), and washed/vacuumed my car (unexpected perk) at a great low price. I highly recommend Beckley! I’ll definitely be back for any car issues.
Henrik Sternberg
01:41 04 Apr 19
These guys are awesome! They fixed my Saab and even gave me a Saab cap and a t-shirt. Beckley Automotive are honest and are great at keeping you updated on work with their car.
Thomas VH
02:32 02 Apr 19
Beckley was able to repair the issue with my Subaru, but damaged a related part during the repair that took multiple days to get, so I had to considerably inconvenience myself and others. They charged an additional amount for the part, and the best they could offer was to either leave the car in their lot unusable, or to charge an additional $100 to make it temporarily usable again. I certainly won't be back.
Brian Try
03:44 14 Mar 19
I manage a chain of independent shops in the Twin Cities and understand the importance of customer service and running an honest and ethical business. Chad in the service department is someone I would be proud of representing my company.
We had a customer of ours with an engine noise and Chad and team determined the timing components replaced more than a year ago was the cause. Chad took care of the customer most importantly but also worked with our nationwide warranty to make the service as convenient to the customer as possible.
With plenty of competition in our areas of business, customer service and honesty is one of a kind. Chad at Beckley's is just that.
paul christianson
03:52 14 Feb 19
My son broke down in Des Moines. We had the truck towed to Beckley Automotive. Before I could call Beckley Monday morning Chad called me. He assured me he would do the best he could. Since we were a drop in I was hoping for end of the week. Chad called me on Tuesday with the diagnosis and an estimate. I received a text on Wednesday morning the repair was complete. I called Chad, paid the Bill and thanked him. Since we were a drop in from out of town they could have taken advantage of us but the simple fact is they didn't. Courteous fast service, no surprises. Very happy customer! I would recommend Berkley Automotive to anyone.
Paul
Fadi Abdelmuti
19:46 06 Oct 17
Very honest and trustworthy. They were able to detect problems in my BMW accurately and efficiently. They have excellent customer service and they also offer shuttle service which is amazing. This is my mechanic from now on and I highly recommend it to anyone.
Christina Bloomfield
01:43 23 Aug 17
Nicest people ever. I had an issue that was clearly the fault of the last mechanic that I had worked on my car, and these guys fixed it quickly and wouldn't even let me pay for it. I'm thankful I found a nice place I can go to in the future. Highly recommend.
Rob Netusil
01:42 01 Aug 17
Steve and his team are honest, caring and knowledgeable professionals. Using the recommendation of a good friend we gave Beckley a try and could not be more pleased. We have now entrusted all of our automotive service needs with Steve and his staff. Thank you for delivering honest, quality and professional automotive service to the Des Moines area.
David Becker
18:51 07 Jul 17
I own an independent garage in the Chicago area. This morning we had a customer who was moving to Colorado, who's car we had just serviced, have a problem as they arrived in Des Moines for the night. Having met Steve in the past at industry events I called his shop right away, John, the service advisor took control of the situation, got my customers issues resolved and was very fair and professional the entire time. As a shop owner I can tell the difference from a professional operation and a not so professional one. Beckley Imports is the place you want to go if you're in Des Moines.
Samuel Smith
22:48 21 Mar 17
I was having transmission problems and they took a look at my car. Beckley's was super honest about what they could/couldn't do and made sure I understood before moving forward with anything. They treated me like I was a 25-year customer even though it was my first time going there. I highly recommend them! Great customer service.
To leave a review on our Facebook page, simply click on the button below. There, you’ll be taken to the Facebook business page for Beckley’s Automotive Services where you’ll be prompted to log in to leave your review. If you have a Facebook account you can simply sign in, select the number of stars you’d like to give as your review, and type any additional comments if you wish.
Facebook Reviews
Megan Newland
2019-06-26T02:16:47+0000
Great professionals! I live next to the shop and was having trouble with my car. I walked over a few minutes after closing time and the staff was very nice and willing to walk over and take a look. This experience speaks volumes and I will definitely be using their services in the future. I can’t remember the staff member’s name, but truly appreciate all of his help!read more
Pete Aldinger
2018-12-21T22:11:42+0000
from me and my family's experience, no matter what is wrong with your car, they'll just tell you it's your control arms and then quote you $1200. save yourself the hassle and money - beckley's is 100% a ripoff and waste of time.read more
Aaron Kelly
2018-10-09T16:44:03+0000
Went to BMW of Des Moines for a light on - heard "oh our computer cant talk to your car, we cant do anything....if you want us to look at THAT issue make a separate appointment but we could work on that for 10+ hours and likely not fix it"....followed by a bill for $170 for that bit of knowledge.
Went to Beckley - they had my the "communication" issue AND the "light on" issue fixed in about 45 mins. They ACTUALLY looked at the CAR....hmm. Took them a short time to find a little corrosion on a connector....my bill was $120.
....my BMW will NEVER roll back into BMW of DES MOINES. They arent BMW techs.....they are glorified parts replacers, if the computer doesnt tell them what to do - they apparently DONT know anything.
Thanks Beckley - your making my BMW fun to drive again.read more
Jakin DeHart-Montez
2018-08-23T06:12:18+0000
Had a wonderful experience servicing my Mercedes-Benz brakes/ rotors. These guys were honest and straight forward about what I needed done. When we inquired about some things we were told we need to do regarding servicing our BMW elsewhere, they told us multiple things were not needed. Very impressed and we will be returning for all our automotive service needs. Highly recommend.read more