I own an independent garage in the Chicago area. This morning we had a customer who was moving to Colorado, who's car we had just serviced, have a problem as they arrived in Des Moines for the night. Having met Steve in the past at industry events I called his shop right away, John, the service advisor took control of the situation, got my customers issues resolved and was very fair and professional the entire time. As a shop owner I can tell the difference from a professional operation and a not so professional one. Beckley Imports is the place you want to go if you're in Des Moines.