Customer Feedback

Your information is very important to us.
By leaving your comments, you help us better serve our customers.

Your options to leave a review are listed below.

5

Im new in the area and Beckley Automotive was highly recommended by a family member. My first experience was great. Very friendly staff. I appreciate the suggestions regarding additional services and guidelines regarding how soon they should be addressed. Sometimes its the small things that impress people. Such as the shuttle driver being aware of me drinking coffee. He was especially careful so it didnt spill on me! Great crew!

Barb, thank you! We're glad that you had a positive first experience with us. It's important to us that our customers feel welcomed and taken care of, from start to finish. Our team at Beckley Automotive strives to go the extra mile to ensure your satisfaction. We look forward to serving you again soon!

- Beckley Automotive Services
5

Always prompt & professional.

Thank you for taking the time to share your positive experience with us, Mike! We pride ourselves on providing prompt and professional service. We appreciate your continued trust in our company!

- Beckley Automotive Services
5

Professional, thorough service

Thank you for the 5-star review, Kathy! We are glad that you found our service professional and thorough. Customer satisfaction is our top priority! If there is anything else we can assist you with, please don't hesitate to reach out.

- Beckley Automotive Services
5

Great customer service. Explained issues and took care of them. Will definitely use them again.

Thank you, Greg, for the amazing review! We are thrilled to hear that you had a great experience with our customer service team. Providing clear explanations and resolving issues is what we strive for. Looking forward to serving you again soon!

- Beckley Automotive Services
5

Got my coolant, oil change, alignment on my tires all done today! Great service as usual. Found my original ac belt was near to the end of functioning. Love that the quality parts and service are above the service at the dealership my car came from!!!!! Thank you for keeping all of my cars on the road💗

Thank you for sharing your experience with us, Sue! We're delighted to hear that you had a great service visit. It's fantastic to know that our team went above and beyond to keep your car running smoothly. We appreciate your continued trust in us, and we look forward to serving you again in the future!

- Beckley Automotive Services
5

Great repair & great service

Thank you, Steve! We are thrilled to hear that you had a great experience with our repair service. Your satisfaction is our top priority!

- Beckley Automotive Services
1

We had the oil changed today and they forgot to put the cap back on. We now have a mess in our garage and without a car all weekend. Will. Or be returning

Hi Julie, I'm sorry you had trouble with your Porsche over the weekend. We received your voicemail from after hours on Friday. Since we are closed on weekends, we didn't get the message until Monday morning when we reached out. After speaking with your husband we found that the aluminum drain plug failed and cracked allowing oil to leak out. Unfortunately, parts can fail occasionally, causing issues. We provided a refund for the oil service and again we apologize for the inconvenience this caused. Sincerely Beckley Automotive

- Beckley Automotive Services
5

Beckley Automotive offers foreign car owners a choice. Beckley hires technicians who specialize in foreign car repairs and provide personal service (rather than texted videos) at prices much lower than foreign car dealer repair departments. My Audi battery replacement was $100 less at Beckley Automotive—same battery, Audi specialized technician, just $100 less than the dealer quote for the same battery, the same work. More recently, I received a $17,000 quote, yes, $17,000 quote, from the dealer repair department to replace my car’s convertible top when it sporadically would not go up. No repairs were quoted, just replacement. So I called Beckley Automotive. Jon at Beckley tested my convertible top over and over until the problem showed up again and determined it was not mechanical. But rather give me an estimate for total replacement of the top, Jon charged me $47 and gave me two recommendations for local custom car shops that specialize in convertible tops which could look at it further. I’ve got an appointment at one of those shops and am hopeful. Either way, Beckley has earned my business going forward!

5

Regular maintenance completed this week at Beckley’s. Staff was friendly and professional and job was well done. Thank you for your service!

Thank you, Jaime, for the 5-star review! We're thrilled to hear that you had a positive experience with our team at Beckley's. Providing friendly and professional service is our top priority, and we're glad that we could exceed your expectations. We appreciate your trust in us for your regular maintenance needs, and we look forward to serving you again in the future.

- Beckley Automotive Services
1

Quoted $650 and charged $900. Won’t be back. Even $650 for this repair is excessive.