Des Moines Auto Repair

Predictably great service, as always. Everyone is extremely professional and you get exactly what you are promised. No surprises! Thank you Beckleys Automotive

I’m extremely frustrated with my recent experience. I brought my 2021 BMW X5M in for a service that cost me $3,500 and left with two damaged wheels. When I addressed this with the owner, instead of taking accountability, he told me that they deal with high-end vehicles on a daily basis and suggested that my vehicle — “although nice” — must have come in that way. That explanation is total BS. Since leaving the shop, I’ve taken a closer look and realized the passenger-side wheel is actually worse than the driver’s side. You can clearly see the paint freshly flaking off. At first I thought it was just leftover tire dressing or residue, but it’s obvious now that the finish itself is damaged. In addition, my carbon fiber intake has been scratched as well as my carbon fiber engine cover was not fully fastened down. I’ve since requested camera footage from the time my vehicle was in your care, and I expect a response ASAP. When customers trust a shop with a high-end vehicle and spend thousands on service, the least they should expect is honesty, accountability, and respect for their property. Right now, that’s not what I experienced.

As a new customer, I was disappointed with the overall experience. From the start, communication was lacking. When I dropped off my car, I wasn’t greeted and had to wait while advisors finished phone calls just to hand over my keys. Throughout the process, my assigned service advisor never proactively called me — all updates came via text, including a $5,000+ repair estimate, which felt impersonal for such a large amount. After approving $1,500 in priority repair (throttle to body hose), I received no updates about part being delayed until I called myself. I had to track the shipment on my own using a screenshot they uploaded after I inquired. When the car was finally ready, it stalled as I tried to leave the lot. The advisor briefly took it back, then said it “computer just needed to re-learn,” but the car is still shaking at startup 48 hours later. I felt more like a burden than a customer. Clear communication and basic follow-ups would have made a big difference and kept me a customer with them. Tim was the only staff member who was consistently helpful and responsive, which is why this is a two-star review instead of one. While I don’t mind paying for quality repairs, I prefer transparent pricing and actual conversations — especially when spending thousands of dollars. But they wont care..one bad review vs 1.8K im sure theyll just move on to reviewing golf packages in Costa Rica infront of other customers like they did with me

The guys were great. They took time to talk to me about things to look for and look out for in future car searches. Very friendly

I had the timing belt replaced on my 2013 TDI Passat. I scheduled a couple of weeks out, and they got it done the same day that I dropped it off. The staff was very professional, and I was informed of all pricing and services the whole way through. The price was also very reasonable; two other places quoted $500 to $1000 more, respectively, for the same job. If I have any other maintenance needs on this car or any other Euro car, I will come straight here, no questions asked.

Always great - great service and great people. I won't take my car anywhere else.

Treated my $5K car with the same care they give the $80K cars they routinely service and repair. Excellent!