Des Moines Auto Repair

Door vibration in driver side door issue unresolved and persists

Helped me get going when rodents chewed through my transmission control wires on my VW. Along with partners Perry’s Towing for me back on the road the same day.

Easy to work with for scheduling. Ready when I arrive. Complete the job when they say they will. I’ll be back.

Excellent guys there! Well priced and easy to work with .

I am a forty-five year customer of BECKLEY Automotive Services. I have been consistently well-served, educated, and overall well-treated for the service on my mostly German cars, but a Jeep Grand Cherokee and Jaguar CJ6 tossed in along the way. The Beckley team is constantly updating their technology, mechanics’ training, in-house data base, and most importantly, the front desk and staff behind the scenes are top notch . . . the best! They do an outstanding job of bridging the divide between what’s going on out in the service shop with what’s important to the owners at the front desk And frankly, the second part of that divide is what is so often missing in the automobile repair arena. Their rates reflect the constant reinvestment in both staff education and training, and overall maintenance of operations and maintains the best staff anywhere! Steve Beckley is still watching over the firm, as he has been for around 50 years. As most of you know, everything flows from the top in terms of overall mission, values, priorities, and on occasion, decades of experience to guide the diagnoses of complex problems (yes, even the refined machines of today have them). No one I know likes spending money on car repairs, but this company has always made certain my money has been well spent, and thoroughly explained (beginning, middle and end of the procedures). And by the way, poor quality automobile service is easily the most expensive. One last comment: We all know that female car owners, especially singles, are too often intimidated (and often should be!) about the whole experience of getting their cars repaired, occasionally not feeling confidant to explain why they need service and what the symptoms are. NOT to worry! The front desk recognizes this is the most critical aspect of developing solid and lasting relationships with customers, and you will be pleased (and perhaps surprised) with their listening and responding process! Best I have experienced anywhere, and I’m 75 and a former business owner, so you know I‘ve got some perspective.

I brought my 2007 BMS 525xi into Beckley Automotive after trying to fix a battery issue on my own and after going to another reputable service shop which couldn’t seem to fix the problem. I had previously frequented Beckley when I worked downtown, but since I was working in the suburbs, I chose to go somewhere close to home. Well, I learned from my mistake that one cannot trade complete convenience for complete and professional automotive repair of my BMW. Jon is knowledgeable on BMWs, and he explained to me how they would approach the problem and answered all of the questions with a great deal of patience. They ended up keeping the car for three full days to continue monitoring and running tests to ensure there were no further issues and kept me updated on the progress. Jon knew I didn’t want it back if the problem would only continue once I had it back home. They tested it inside and outside in the cold weather and whatever had been causing the issue was gone and I credit Beckley Automotive for their professionalism and attention to detail and reasonable repair cost. I know there were other items that eventually would need repaired (and was reminded of this at the other shop), but Beckley’s focus was seeing to the issue at hand, not finding other items to repair and run up my bill. For all of these reasons, I won’t waste my time going anywhere else. Thanks, Jon!

Great service at reasonable price. Get all of cars serviced at Beckley, transmission, tires, steering - always been satisfied with repair. Strongly recommend to friends.