I discovered that my driver side power window switch (on my 2014 VW GTI) was not working properly and would not roll back up. Called my longstanding Beckley service advisor (Jon Selby) at 5:00PM on a Thursday about this. He assisted me in diagnosing the problem over the phone and told me how to get my window back up (a little VW trick). He determined I needed a new switch assembly and ordered the part for next day shipping. Brought my car in the next day and they got the new switch installed while I waited, about a half hour. I call Jon my VW whisperer, since he is so incredibly knowledgeable about VWs in particular, based on his years a VW technician. I’ve been using (and depending upon) Beckley for my last two VWs, since around 2006-2007. I would highly recommend them to anyone with a European (particularly German) car.