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My wife and I have had several Volkswagens, and our families have also had a variety of European cars. Between us, we've had our share of general maintenance, repairs, and warranty recalls that we've had fixed at the dealerships, and every time it has sucked. Maybe Lithia or European Motor Cars can get something right and do their job occasionally, but they're always a hassle to deal with and really, just awful. Beckley has been fantastic. Maybe they can't do the free warranty work that the dealers can, but if the car is out of warranty, or it's work that the dealer would charge you anything for, it would be best to take it to Beckley where they will do it faster, better, and cheaper - plus actually be friendly. Their professionalism and friendliness means a lot and for any European car, I would highly recommend them.