Your information is very important to us. By leaving your comments, you help us better serve our customers.
Excellent service. Less expensive than the dealership.
these folks are the real deal! honest and kind. I will never take my VW anywhere else
No problems. Delivered on time at a reasonable rate.
I have serviced three different cars here, and they know what they are doing. Love the texts with the pictures they send of the diagnosis. They make it easy!
Thank you Johnny for the five-star review! We are delighted to hear about your positive experience at our service center. It's great to know that our expertise and communication methods have contributed to your satisfaction. We value your continued trust and support.
Predictably great service, as always. Everyone is extremely professional and you get exactly what you are promised. No surprises! Thank you Beckleys Automotive
Thank you so much for the five-star review, Reza! We're thrilled to hear that you consistently have a great experience with us and that our team takes such good care of you. Your satisfaction is our top priority, and we're always here to provide you with the exceptional service that you deserve. Thanks again, and we look forward to serving you again soon!
I’m extremely frustrated with my recent experience. I brought my 2021 BMW X5M in for a service that cost me $3,500 and left with two damaged wheels. When I addressed this with the owner, instead of taking accountability, he told me that they deal with high-end vehicles on a daily basis and suggested that my vehicle — “although nice” — must have come in that way. That explanation is total BS. Since leaving the shop, I’ve taken a closer look and realized the passenger-side wheel is actually worse than the driver’s side. You can clearly see the paint freshly flaking off. At first I thought it was just leftover tire dressing or residue, but it’s obvious now that the finish itself is damaged. In addition, my carbon fiber intake has been scratched as well as my carbon fiber engine cover was not fully fastened down. I’ve since requested camera footage from the time my vehicle was in your care, and I expect a response ASAP. When customers trust a shop with a high-end vehicle and spend thousands on service, the least they should expect is honesty, accountability, and respect for their property. Right now, that’s not what I experienced.
Thank you for the five-star rating, James! We're thrilled to hear that you had a great experience with us. If there's anything else we can do to make your time with us even better, please don't hesitate to let us know. We value your feedback!
Good experience. Beckley has always treated us right. I can always trust their intentions and suggestions. Mike took good care of us this time too!
Thank you, Ed! We're thrilled to hear about your positive experiences with us. We're proud to provide trustworthy service and we'll pass your kind words along to Mike. We look forward to serving you again at Beckley!