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As a new customer, I was disappointed with the overall experience. From the start, communication was lacking. When I dropped off my car, I wasn’t greeted and had to wait while advisors finished phone calls just to hand over my keys. Throughout the process, my assigned service advisor never proactively called me — all updates came via text, including a $5,000+ repair estimate, which felt impersonal for such a large amount. After approving $1,500 in priority repair (throttle to body hose), I received no updates about part being delayed until I called myself. I had to track the shipment on my own using a screenshot they uploaded after I inquired. When the car was finally ready, it stalled as I tried to leave the lot. The advisor briefly took it back, then said it “computer just needed to re-learn,” but the car is still shaking at startup 48 hours later. I felt more like a burden than a customer. Clear communication and basic follow-ups would have made a big difference and kept me a customer with them. Tim was the only staff member who was consistently helpful and responsive, which is why this is a two-star review instead of one. While I don’t mind paying for quality repairs, I prefer transparent pricing and actual conversations — especially when spending thousands of dollars. But they wont care..one bad review vs 1.8K im sure theyll just move on to reviewing golf packages in Costa Rica infront of other customers like they did with me
Mr. Hasan, We very much care about what all of our customers think, and appreciate all input provided. I'm sorry your experience with us did not meet your expectations and we will try and do better in the future. Sincerely Beckley Automotive
Thank you, Margaret, for the 5-star review! We strive to provide excellent service and are thrilled to hear that you had a great experience with us. We appreciate your business and look forward to serving you again.
The guys were great. They took time to talk to me about things to look for and look out for in future car searches. Very friendly
Thank you for the 5-star review, Jule! We're thrilled to hear that you had a great experience with us. Our team prides themselves on providing friendly and informative service. If you have any more questions or need assistance in the future, don't hesitate to reach out.
I had the timing belt replaced on my 2013 TDI Passat. I scheduled a couple of weeks out, and they got it done the same day that I dropped it off. The staff was very professional, and I was informed of all pricing and services the whole way through. The price was also very reasonable; two other places quoted $500 to $1000 more, respectively, for the same job. If I have any other maintenance needs on this car or any other Euro car, I will come straight here, no questions asked.
Thank you, Corey! We're pleased to have provided you with our topnotch service. Your positive feedback encourages our team to continue delivering our best. We appreciate your trust in our expertise, and we'll be here for any future maintenance needs your Euro car may have!
Always great - great service and great people. I won't take my car anywhere else.
Thank you Margaret for the amazing review! It's wonderful to hear that you had a great experience with our service and team. We take pride in providing top-notch service to all our customers. We look forward to serving you again in the future!
Treated my $5K car with the same care they give the $80K cars they routinely service and repair. Excellent!
Thank you for your kind words, David! At our company, every customer and vehicle receives top-notch care, regardless of the price tag. We believe in providing excellent service to everyone. We're grateful for your business, and we'll always be here to offer the same exceptional treatment.
No complaints here! Always nice, friendly, accommodating and honest
Thank you, Carol! It's great to hear that you have consistently positive experiences with us. We strive to provide friendly and honest service to all our customers. We appreciate your kind words and look forward to serving you again!
Outstanding expertise and customer service!
The service provided was exceptional! The cost was much less than I thought it would be and they didnt try to add on any extra costs at the end. They treated me with respect.
Thank you Darby for the amazing review! So glad you got 5-star service here!
Great service every time
Thank you, Ken, for the fantastic 5-star review! We're thrilled to hear that our service has consistently met your expectations. Our team works hard to provide exceptional experiences for all our customers. We appreciate your continued support and look forward to serving you again soon!