Smooth quick experience, no issues and my car feels great after the spark plugs & a trans service. Someone almost got a $10 tip for himself when he miscounted my money at the register 😂 I give the customer service a 7 out of 10 just cause I felt at one point before I was a new customer & I was trying to explain a issue over the phone but it felt like more of an inconvience/burden to whoever I was talking with to figure out the solution for my slight knock. Shop service 10/10 as when I did bring it in for an inspection after I called I was not charged for it which I really appreciated a lot.
Thank you, Dom, for choosing us to service your car! We're glad to know that your experience was smooth and that your car feels great after the spark plug and transmission service. We appreciate your feedback about the phone interaction, and we'll work on improving our customer service. Your satisfaction is our top priority, and we look forward to providing you with excellent service again in the future.
- Beckley Automotive Services