Des Moines Auto Repair

The team at beckleys communicated great and repaired everything and then some on my Audi. They had a mishap but kept me in the loop the entire time while the part came in. Very professional and great work. Would use every time I need anything car related in the future

I have an older 2011 Maserati Granturismo I had serviced in Omaha for years. I elected to try local service at Beckleys. The service record I received was nearly identical to the dealers in Omaha. The service needs were clearly discussed with me. This seemed as comprehensive as dealer service with less driving and reduced cost a win/win. If you need service of an Italian sports car give Beckleys a chance.

Consistent professional service every time.

Let me start by saying Beckley has provided top-notch care of our BMW, Mercedes-Benz, and Lexus vehicles for nearly six years. Their staff have always been courteous, professional, and the sort that leaves you feeling confident to drive away after payment. However, it seems the winds of change have finally reached Beckley. Last week, I scheduled an online appointment requesting 10:30am or 10:45am visit times as my first and second choice. It took a number of days and a phone call to get my appointment confirmed verbally. When I received an email confirmation and text reminder, it noted my appointment time was 10:00am. I purposefully chose the time slots I did for numerous reasons. I dropped my car at 10:20am as some sort of mental compromise on my part. I included in the appointment notes that I also needed a tire rotation as I do this on schedule with my oil, a driver door rattle needed attention, and I wanted the suspension checked all-around. I also noted that there was a "blue dot, wave, or line" running through my high beams. I expressed this verbally to the person at the desk and was told, "it'll be pretty hard for us to tell what's wrong since it isn't dark out". Really?! On inspection, I was told "front driver door is used the most, rattles are normal, the rest of the doors sound new". No shit? I am sorry but, I don't think rattles in the driver door on a $60k+ car should be acceptable by year five but that is where their investigation ended. I ended up with an oil change, NO tire rotation, the same rattle in my door, and a $67 charge for a new fob battery. The suspension was apparently fine. Total: $250 - that's one hell of an oil change! Beckley, it seems, is more concerned about volume and running themselves at a grueling pace regardless of customer requests. My trust is waning and I hope the long-term staff at Beckley take action to preserve the good name of their company in our community.

I always appreciate the honest input from the team at Beckley. Servicing imports can get expensive quickly but I never feel like they are trying to sell me something I dont need (or understand). We have brought different vehicles to them over the years and have always been impressed with the quality work they do. Highly recommend!!!

Seems like one of the last few pages that genuinely want to help you get your vehicle fixed. I could move out of the state of Iowa and I'd travel back here to have them diagnose and fix my vehicle.

Honest, decent pricing for your foreign cars!!

Beckley Automotive has a new customer for life! Great customer service & knowledgeable technicians/mechanics. Mike, Jon, Tim and Anthony were super nice & professional. Thanks to the entire team for their work on my Jeep.