Des Moines Auto Repair

2070 reviews
Hours: Mon - Fri: 8:00 AM - 5:30 PM
(515) 220-2723
Schedule Service

Customer Feedback

Your information is very important to us.
By leaving your comments, you help us better serve our customers.

Your options to leave a review are listed below.

3

Overall, it was an okay experience. Jon was my service advisor and he was fantastic—very knowledgeable, kind, and genuinely helpful. However, first impressions walking in weren’t great. When I dropped off and later picked up my car, no one at the front desk looked up, greeted me, or acknowledged I was there. The person who eventually helped me seemed irritated and pretty short with me. As far as pricing goes, I’m not sure I agree with other reviews mentioning great deals—I was able to get the same repairs done elsewhere for about half the cost with comparable quality. All in all, it’s an alright place, but there’s definitely room for improvement, especially with customer service at the front desk and pricing.

5

Always excellent work! Always!!! Thank you Beckley!

Thank you for the kind words, Eileen! It's great to know that our work always exceeds your expectations. We appreciate your trust in our team and look forward to continuing to provide you with excellent service in the future!

- Beckley Automotive Services
5

Great service.

Thank you for the five-star review, Ed! We're thrilled to hear that you had a great experience with our service. We strive to provide exceptional service to all our customers, and we're glad that we met your expectations. If you have any more feedback or need any further assistance, please don't hesitate to reach out. Thanks again for choosing our company!

- Beckley Automotive Services
5

The Beckley team are fantastic! They take care in explaining options on what services needs to be done and their prices are very good. Best of all I never feel that I’m being upsold on whatever the flavour of the month is (which is how it can feel at dealership service groups). This is the only place we take our cars!

Thank you for the amazing feedback, P & D H! We pride ourselves on providing transparent service and fair pricing. It's great to hear that you feel valued and never pressured. We appreciate your loyalty and will continue to take excellent care of your vehicles at Beckley Auto.

- Beckley Automotive Services
5

Quickly done, and helpfully answered my other questions.

Thank you for your kind words, Dave! We are thrilled that you had a great experience with us. Our team always aims to provide quick and helpful service to all our customers. If you have any more questions, feel free to reach out. We're here to help!

- Beckley Automotive Services
5

I would go to Beckley again for any car needs I have! They got me in same day I called and worked fast and amazing. They are the most reasonable priced out of everyone else for a alignment, and my car is running wonderful! Super grateful. Awesome customer service as well, they made sure I was aware on what they did and emailed me the receipt along with information they gave in person.

Thank you, Bri, for choosing Beckley for your car needs! We're glad you had a fast and amazing experience with us. It's great to hear that you found our prices reasonable and that your car is running wonderfully now. We strive to provide top-notch customer service along with clear communication, so we're pleased that you appreciated our efforts. You can always count on us for any future car needs!

- Beckley Automotive Services
5

A+

Thank you for the A+ review, Timothy! We are thrilled to hear that you had such a great experience with us.

- Beckley Automotive Services
5

I won’t trust my Mercedes SL to be worked than Buckley. Fair and honest and they have the experience.

Thank you Phil for the wonderful review. We take pride in providing excellent service to our customers and their vehicles. It's great to hear that you trust us with your Mercedes SL! We appreciate your kind words about our team and their expertise. If you have any questions or need further assistance, please feel free to reach out to us.

- Beckley Automotive Services
5

Very good customer service!

Thank you for the 5-star review, Isaac! We're thrilled to hear that you had a great experience with our customer service team. Providing excellent service is our top priority, and we're glad to know that we met your expectations. If you have any further questions or need assistance, please don't hesitate to reach out.

- Beckley Automotive Services
5

Started going to Beckley maybe a year ago and have had nothing but exceptional service. They are very knowledgeable about the vehicles they service and never hesitate to answers questions, and even further advise in more detail in a language I can understand given I know nothing about auto mechanical aspects. Prices are very reasonable (much better than the dealership) and they stand behind their work and go the extra mile. My dad used to go to Beckley back in the 1990s for his BMW and now myself with my Audi. It is great to have such a very reputable service provider here in our area.

Thank you, Joel, for sharing your incredible experience with us! We are delighted to know that you have consistently received exceptional service, and that our team has been able to provide you with the knowledge and guidance you need. It is important to us that we use language you understand to ensure you feel confident in our work. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations for years to come.

- Beckley Automotive Services
1234567...207
Leave a review