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Communicated issues clearly and very friendly
Thank you, Deidre, for taking the time to leave this wonderful review! We are thrilled to hear that you had a great experience with us. Our team strives to provide excellent customer service, clear communication, and a friendly atmosphere. We look forward to serving you again in the future!
Very professional and fair!
Thank you Jake for your kind words! We are thrilled to hear about your positive experience with us here at Beckley Automotive Services! Our team takes pride in providing professional and fair service to all our customers. We look forward to serving you again in the future!
I recently brought my Jeep in for an oil change and requested a transmission fluid service, and the team made a great first impression. I had just moved to the area, and they went above and beyond by thoroughly reviewing the vehicle’s service history before calling me. They asked thoughtful questions, took note of previous maintenance, and made sure I was getting the right care rather than just performing the work blindly. They also offered honest guidance on what to prioritize going forward, knowing my Jeep is over a decade old and nearing 200,000 miles. Their communication was clear, the work was done smoothly, and I left feeling confident I’d found a shop that genuinely cares about both the car and the customer.
Thank you for your kind words, Taylor! We're thrilled to hear that your experience with us was nothing short of exceptional. It's our priority to provide thorough and personalized care for every vehicle that comes through our doors. We're glad that our team was able to make a lasting impression on you and exceed your expectations. If there's anything else we can do for you or your Jeep, don't hesitate to reach out. We look forward to serving you again in the future!
I have always had great honest service and communication at Beckley Auto. They are very accommodating and never have I had any surprise expenses. They provide the necessary services and never upcharge. Thank you!!!!
Thank you, Bob, for your fantastic review! We're delighted to know that you appreciate our commitment to honest communication and transparent pricing. At Beckley Auto, providing exceptional service without any surprise expenses is our top priority. Your kind words mean a lot to us. We look forward to serving you again soon!
Service was fine. Im still working through the additional service recommendations and may have some questions.
Thank you for your positive feedback, Randy! We're glad to hear that you were satisfied with our service. If you have any questions about the additional recommendations, feel free to reach out. We're here to help!
Took my Audi to another service provider to diagnose what appeared to be an overheat problem. That provider called me back with a repair estimate of $5,200.00 to get started! I picked the car up and took to Beckley Automotive Service. The service writer informed me that they charge $194.00 per hour to diagnose the problem. A few hours later they informed me that they performed extensive testing and determined the car did not have a cooling problem, the computer only thinks it has a problem! They referenced a Technical Service Bulletin and sent me back to the dealer! Total charge, $117.17! Beckly Automotive Service will now be my "Go To" European car service center!
Thank you Richard for choosing us! We're glad to have helped resolve your concerns with your Audi. Our team is dedicated to providing accurate diagnostics and cost-efficient solutions. Feel free to reach out if you need further assistance in the future. Drive safely!
Top-tier service at Beckley’s: I just did an inspection here as my first visit and got a detailed inspection w/ pictures. They were very timely and even had a shuttle to make it super convenient to drop off.
Great service as always. Completed service on an expedited basis so I would have my car for the weekend.
Thank you for the kind words, Dan! We're thrilled you're happy with our service. Your satisfaction is our top priority, and we're glad we could accommodate your needs in a timely manner. If there's anything else we can do for you, please let us know.
Most trustworthy auto service dealer I know of…
Thank you for your kind words, William! We're thrilled to hear that you consider us the most trustworthy auto service dealer. Your satisfaction is our top priority, and we'll continue to provide you with exceptional service. See you next time!
Convenient, professional, efficient, very reasonably priced. Thank you.
Thank you, David! We're thrilled to hear that you had such a positive experience with us. Our goal is to provide convenient and professional service while keeping our prices affordable. We appreciate your feedback and look forward to serving you again in the future!